Yesterday was an exciting day! We took in another 100 orders. Congrats to anyone who was fast/lucky enough to get an order in, as we sold out in 80 seconds. If we apply some math magic to it, it's pretty much twice as fast as last time! At the highest peek, there were more than 1100 users online in our store at the same time.
We're finishing last of Wave 1 orders during this week, so lets get to what at least a hundred of you want to know first - order numbers. As before, we will produce the keypads in the order you placed your orders in. We'll start production next week, and we'll ship them out at least weekly. The orders start at #10004 and end at #10116 (with some numbers missing in-between).
As before, please don't email us regarding your order unless you are sure something is wrong with it or need changes. We get a ton of emails, and it slows us down. If you got an order number and have paid - you will get your keypad.
If everything goes according to plan, we'll produce more than 35 keypads per week, and all of Wave 2 keypads will have shipped out by the second half of November.
We had reports from some US customers that their banks blocked their payments. If this happened to you too - contact your bank, and ask them to white-list Azeron and Paysera bank. Then, use the link Paysera sent you to finish the payment. If that fails, send us an email, and we'll help you any way we can.
Since we changed to a new store, things were more stable in general, while there still were some problems. There was a load balancer misconfiguration, that made a minority of users unable to connect temporarily. But we resolved it a few minutes before starting the wave.
Since the new store went live 10 minutes before 16:00 UTC, and we hadn't added the stock yet, many people were confused, that they keypads were already sold out. But in reality, the Wave 2 stock hadn't been set yet. We set it at exactly 16:00 UTC. We understand that it was a confusing user experience. The store is not yet at the quality we want it to be. We are working to improve it, and we're getting more manpower to do it.
Some stats from this wave:
As for the next wave - we haven't decided yet. Look out for announcements. We are considering changes to the process, but don't have anything to announce right now. Please be understanding and don't send emails asking when will the next wave be. We are a small company, and it takes a lot of time to process the emails we are receiving already, and we want to reply everyone. We'll announce the next wave when we are ready.
Thank you all for your passion and support, it is very energizing.
All the best
PS: Some pie graphs: