Please also read our Terms of Service,
Privacy Policy and Shipping information.
They are a part of this document.
Our policy lasts 30 days. If 30 days have gone by since you received your order, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be in the same condition that you received it. When returning the order, it must be securely packed, to not cause any damage while in transit. The return packaging is the customers responsibility.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
Returns address: SIA "Azeron", Kalku iela 2, Ventspils, LV-3602, Latvia
IMPORTANT! When shipping returns or exchanges please provide info [at] azeron [dot] eu to the courier and send us the tracking number.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at refunds [at] azeron [dot] eu.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at refunds [at] azeron [dot] eu.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
When shipping, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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