Frequently Asked Questions
Do you ship to my country?
Attention: We do not deliver to PO Boxes and USA armed force/naval bases at this time.
We ship worldwide. Shipping price varies depending on your location and is indicated on the Checkout page. Following shipping methods are available:
FedEx International Economy®: European Union (estimated delivery time 3-5 working days), Rest of the World (estimated delivery time 4-9 working days). Price is calculated on the checkout page after you enter your country and postal code.
FedEx International Priority®: European Union (estimated delivery time 1-3 working days), Rest of the World (estimated delivery time 2-6 working days). Price is calculated on the checkout page after you enter your country and postal code.
Because of legal restrictions we can't ship to Antilles, Cuba, Iran, Iraq, Crimea, Syria, North Korea, Bolivarian Republic of Venezuela, Cambodia, Comoro, São Tomé and Príncipe, Somalia, South Sudan, Sudan, Tajikistan, Turkmenistan, Yemen, Greenland, Latvia. All orders originating from these countries will be cancelled without prior notice.
We do not cover customs and duty fees. Customs and duty fees must be covered by the customer. Except for India and Brazil, where the customs and duties fees are covered by the client during checkout.
More information is available in Shipping and Delivery
No shipping method available during checkout?
The most common causes for this are:
- Incorrect Zip Code – double check that it is correct and that there are no leading or trailing spaces in zip code.
- Country, Region/State and Zip code mismatch – double check that all are correct and match your region.
- Incorrect city – double check that there are no typos and no special characters like “ ‘ ” or “ ` ”
- Services not available for cart content – due to some limitations there are times when we can’t ship with FedEx Priority and if your country supports only FedEx Priority deliveries, then it will show that there are no shipping methods available. Try leaving just the Keypad in the cart and see if shipping methods are shown.
- FedEx might not ship to your Zip code – in this case you should contact us with full address and we can find out from FedEx what is the closest delivery point and get back to you.
- Check for leading and trailing spaces in all fields.
- If you are trying to place an order from your mobile phone and it doesn’t work, please try to do that from your PC.
If you have double checked everything above and the problem still persists please send us your full address, a screenshot of the shipping address, error from our site, cart content and the checkout process that was chosen (Guest/Registered user) to info [at] azeron [dot] eu
Azeron sent me an email. Is it legit?
Important! Please be aware of our contact information:
Our only website is azeron.eu.
Our official e-mails are info [at] azeron [dot] eu and azeron [dot] keypad [at] gmail [dot] com.
Alternatively you can use contact form on our website: https://www.azeron.eu/support/contact/.
We have 10 team members, who can be contacted on Discord (https://discordapp.com/invite/9tw9pju):
- @Imants (Azeron) - Creator status on our Discord server.
- @Aļģis (Azeron) - Administrator status on our Discord server.
- @Inga (Azeron) - Team status on our Discord server.
- @pojako (Azeron) - Team status on our Discord server.
- @S4nt4 - Customer Support on our Discord server.
- @Eliza - Marketing & Influencers on our Discord server.
- @Renārs - Tech Support on our Discord server.
- @Mario9191 - Tech Support on our Discord server.
- @Libermenta - Customer Support on our Discord server.
- @Edite Meiere - Customer Support on our Discord server.
We also have voluntary moderators on Discord, who are Azeron Keypad users and active
community members. They can answer some of your questions regarding the Keypad,
but please bear in mind that they might not have the latest information as they
are not a part of our onsite team. But they are very helpful community members
and generally nice people.
- @Cardiac - Moderator status on our Discord channel.
- @Richkan - Moderator status on our Discord channel.
Anyone else who is contacting you regarding orders from azeron.eu is not part of Azeron. Please do not trust these people.
How much does it cost?
The price can be seen in our online store.
All prices are shown in euros, if you are ordering from a country that does not use euro as their currency, you will be charged in your local currency at the exchange rate that is current at the time of the purchase.
You can use Xe or any other live currency converter to check the cost in your currency.
What payment methods do you accept?
Visa®, MasterCard®, Apple Pay, Microsoft Pay, PayPal, Alipay, Bancontact, Giropay, iDEAL, EPS, Przelewy24, American Express.
Our PayPal profile is "azeronstore". Do not send us money directly. Please purchase using the store instead.
Which keypad is the most suitable for me?
The Classic has 26 programmable keys and the keypad was originally made for PC users, while the Compact was made mainly for XIM (console) players. The differences are the way the buttons are positioned on the towers and that Compact has a smaller distance between the pull and the flick keys. Due to the tower size difference, the Compact has two less buttons. But you can use both versions either on a PC or a console.
Does this keypad work on a console?
Azeron keypad will work on console games that support mouse & keyboard input,
however you will first need to map your keys on your pc. You can even use onboard
profiles to switch between games/consoles etc. If you want to use it on other
games on consoles, then you can use something like a XIM adapter for both Xbox
and PS. Azeron has been extensively used and tested with the XIM, it even has
a specialized firmware just for that.
More info: https://xim.tech/
Does this keypad work on Mac and Linux?
The software for Azeron keypad is made for Windows, but the keypad can be configured using third party software like Joystick mapper for Mac and AntiMicro for Linux.
Does it work with all games?
On PC it works with all games, on consoles it works with games that support keyboard input.
Will it fit my hand size?
You can see the maximum and minimum hand sizes here.
How does each of the color options impact my Azeron?
- Regular color: Impacts the color of buttons, thumbstick, cords, LEDs and the logo. Single color of your choosing.
- Custom keypad: You can choose any color layout from the colors available. The only parts that are black and not changeable are: rings around LEDs and screws. Everything else is customizable.
- Presets: We have already made some color combinations that you can choose from - Red Bullet, Champ, Freezing mint, Goblin, GT, 675LT, Candy Store, Glowing Ghost, etc.
You can make your imagination run wild in our keypad customizer and find what suits you best.
If you have any additional questions, please contact us at info [at] azeron [dot] eu.
Does this keypad have a warranty or return policy?
If the device is faulty, we can fix it within 2 years if purchased from EU territory, or 1 year if purchased from non-EU countries, if it's a new product. We offer a 1 year warranty if it's a refurbished product purchased from any country.
Warranty is void if the keypad has been modified. Please contact us at info [at] azeron [dot] eu before sending the device back for warranty repairs. You can return a new product for up to 30 days or a refurbished product for 14 days from the date you received your package. To get a full product price refund (shipping and priority production excluded), the keypad must be returned in the same condition you received it.
All refunds for returned products are issued within 5 business days of us receiving your return package at Rupniecibas iela 2, Ventspils, LV-3601, Latvia and should show on your bank statement within 3-14 business days after refund has been issued.
IMPORTANT! Please send us a tracking number after you ship it out, otherwise, we will not be able to clear the shipment from customs and it may be returned to the sender.
All refunds for products that haven't been shipped are issued within 5 business days of receiving your request and should show on your bank statement within 3-14 business days after refund has been issued.
More information is available in our Refund and Warranty Policy.
How durable is the keypad?
With normal use (no raging, throwing or hitting) it will work for years. Just don’t over-tighten the screws. to avoid damaging the threads. Switches are made to withstand 10 million clicks, on rare occasions they fail before that and will cause ghost clicks. The analog stick is the same as in a PS4, so it should work well for a long time. It has worked for us and our friends for more than 3 years with minor wear and tear marks.
Since the Azeron keypad is assembled from 3D printed parts, you might come across a situation where, after unpacking the Azeron box, you can see a button stuck or a screw is looser/tighter than it should be. There is nothing to worry about. It is common and isn't a defect. It can happen as a result of vibration and temperature fluctuations during transportation and should be an easy fix with a little adjustment. Feel free to contact us if this has happened and you require assistance.
Check out Hardware Canucks independent review to find out more
When will I receive my order?
The current production time can be seen in our web stores product page. Once your order has been handed over to the courier for delivery, you will receive a tracking number for your package. You can see shipping times higher on this page.
If you ordered the keypad from out store, then it can be tracked using Track Order
Do you offer any discounts?
Apart from the coupon codes given out to some influencers, we do not offer any additional discounts due to the huge demand and production queue.
Follow up our newsletter - once in a while we offer refurbished keypads for special price.
Where/how can I buy?
On the Azeron web store, our Etsy or Amazon.
How will I know when there is a new release?
We will let people know a bit in advance. Check back in any communication channel of Azeron (Facebook, Instagram, Reddit, Twitter, YouTube, Discord server) regularly, or subscribe to the mailing list on the website
What size should I order?
The medium option is most comfortable for 16cm - 20cm (6.3in - 7.9in) hands, while
the large option is best for 20+cm (7.9+in) hands. Smaller and bigger hands can
use the keypad as well, but comfort may vary.
To pick the correct hand size option, please print the following image on A4
paper and compare your hand to it: Hand sizes.pdf
What is the difference between curved and flat palmrest?
Curved: more organic feeling, but your hand is locked into a single position due
to the curved shape;
Flat: can change the angle of your hand, but it doesn't have that organic shape.
Note: You can order both palmrests so you can change them out yourself. Extra
palmrest costs 30 Euro. You can add it to your cart, while purchasing the keypad.
A side by side comparison flat (left) vs curved (right):
How to adjust the keypad?
Follow the illustrated easy steps below to adjust the keypad properly and enjoy
the unrivaled ergonomics. Download the full manual here.
NB! Avoid tightening screws too much while adjusting, and do not use inappropriate
tools for those tasks, it may cause irreversible damage and even void the keypad
warranty.
Can I order parts to change/upgrade my keypad later on?
Yes, you can get them in our store Service parts category. Please do check the parts compatibility with your keypad.
If you can'`t find the part needed, please contact us at info [at] azeron [dot] eu
What kind of board does it use?
Its a Teensy++ 2.0 board with a mini usb-b port.
What kind of switches does it use?
It uses Omron D2F-01 microswitches you find in mice rated at 10 million click mechanical durability, so the keys have a clicky feel like a mouse click, not like a keyboard.
What's the difference between classic and compact?
Classic has 2 more buttons and was intended mainly for PC, the compact is more
suitable if you think you don't need as many keybinds at the same time such as
console with XIM, but works totally fine on PC too.
ALSO: The classic has a larger bottom button which makes the space where your
fingers are in larger than in the compact as can be seen here:
My keypad arrived damaged. What should I do?
If your keypad arrives damaged and you would like to start a claim, please send a photo of damaged package and keypad to info [at] azeron [dot] eu.
3D print quality looks bad
Most complaints about build quality come from people who don't own one of our keypads and presume that "it's bad because it's 3D printed".
Many of our customers complement us on the print quality, however you don't have
to take our word for it - feel free to watch Hardware Canucks independent
review if you are worried about print quality of our keypads.
Besides, if you are not fully satisfied with the print quality, you can always
return it within 30 days of the delivery.
Please check out our Refund and Warranty Policy for more info.
Why is it so expensive?
Indeed it is on the pricey side, but did you know that these keypads are not mass produced in China? Azeron keypad is hand-made in Latvia, EU with a unique design that adjusts perfectly to your hand with unrivalled ergonomics. Our keypad is fully custom made according to your specifications and much more that you can read up on our website. While we can see that not everyone will understand the "real world" costs of manufacturing this, we have thousands of happy customers in more than 90 countries worldwide who have paid that price and keep buying for their friends and family.
Please protect the package and its contents from heat. Do not leave it in a hot car or exposed to sunlight for long periods.
