Frequently Asked Questions

Do you ship to my country?

We ship worldwide. Shipping price varies depending on your location and is indicated on the Checkout page. Following shipping methods are available:

Standart shipping via Latvian Post:European Union (7-30 working days) - 12€. Rest of the World (14-60 working days) - 18€.

Express shipping via Express Mail Service (EMS)*: European Union (2-8 working days) - 30€. United States of America (4-8 working days) - 30€. Australia (5-11 working days) - 35€. Rest of the World (4-15 working days) - 45€.

*Please be informed that EMS only ships to the following countries: United Arab Emirates, Argentina, Armenia, Australia, Austria, Azerbaijan, Belarus, Belgium, Brazil, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Finland, France, Georgia, Germany, Greece, Hong Kong, Hungary, India, Ireland, Israel, Italy, Japan, Kazakhstan, Kyrgyzstan, Macedonia, Malaysia, Malta, Mexico, Moldova, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Russia, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Tajikistan, Thailand, Turkey, Turkmenistan, Ukraine, United Kingdom, USA, Uzbekistan. If your country is not in the list above, please choose Standart shipping method in the checkout page.

Because of legal restrictions we can't ship to Antilles, Cuba, Iran, Iraq, Crimea, Syria and North Korea. All orders originating from these countries will be cancelled without prior notice.


Azeron sent me an email. Is it legit?

Important! Please be aware of our contact information:

Our only website is azeron.eu.

Our official e-mails are info [at] azeron.eu and azeron.keypad [at] gmail.com.

Alternatively you can use contact form on our website: https://www.azeron.eu/support/contact/.

Our PayPal e-mail is azeron.business [at] gmail.com. Please double check this e-mail before sending out money to anyone.

We have only 4 team members, who can be contacted on Discord (https://discordapp.com/invite/9tw9pju ):

  • @Imants  (Azeron)    - Creator status on our Discord channel.
  • @Aļģis  (Azeron)    - Administrator status on our Discord channel.
  • @Inga  (Azeron)    - Team status on our Discord channel.
  • @pojako (Azeron)    - Team status on our Discord channel.

We also have a voluntary moderator on Discord, who is an Azeron Keypad user and a active community member. He can answer some of your questions regarding the Keypad, but please bear in mind that he might not have the latest information as he is not a part of our onsite team. But he is a very helpful community member and generally a nice person.

  • @Cardiac    - Moderator status on our Discord channel.

Anyone else who is contacting you regarding orders from azeron.eu  is not part of Azeron. Please do not trust these people.


Why are you always Sold Out?

Untill August 2019 we were a small team manufacturing Azeron Keypad at home. On August 2019 we opened a small assembly line in Ventspils, Latvia with limited capacity. Currently we can only fulfill a limited amount of orders per month. The store is opened once a month to accept a limited amount of orders on "made to order" basis, which means that we will manufacture your Azeron Keypad after receiving your order and payment in full. Please be advised that you might have to wait up to 60 days before your order can be manufactured and shipped. The opening time of the store can be found at: http://azeron.eu/store

We are currently working on increasing production capacity.


How much does it cost?

The price can be seen in our online store .


What payment methods do you accept?

PayPal, Visa® and MasterCard®.


Which keypad is the most suitable for me?

The Classic  keypad was originally made for PC users, while the Compact  was made mainly for XIM (console) players. The only difference is the way the buttons are positioned on the towers. Due to the tower size difference, the Compact has two less buttons. But you can use both versions either on a PC or a console.


Does this keypad work on a console?

Since  the Azeron keypad counts as a keyboard, you will need  a XIM device to use Azeron Keypad on a console. More info:  https://xim.tech/


Does it work with all games?

On PC it works with all games that support a keyboard (you can set up the analog stick for WASD movement). In order to use full 360 movement of the analog stick, you will need https://www.x360ce.com/ software and it will only work if the game supports Xinput. The manual on how to set up 360 movement is here: 360 movement manual.


Will it fit my hand size?

You can see the maximum and minimum hand sizes here.


Does this keypad have a warranty or return policy?

If the device is faulty, we can fix it within 2 years of your purchase. You can return a product for up to 60 days from the date we shipped it to you. To get a full product price refund  (shipping excluded), the keypad must be returned in the same condition you received it. More information is available in our Refund Policy.


How durable is the keypad?

With normal use (no raging, throwing or hitting) it will work for years. Just don’t over-tighten the screws. to avoid damaging the threads. There is a small chance that a button switch could be faulty and cause ghost double clicks after a while. The analog stick is the same as in a PS4, so it should work well for a long time. It has worked for us and our friends for more than 3 years with minor wear and tear marks.


When will I receive my order?

The Keypads are handmade. It may take up to 2 months to fulfill your order. Once your order has been handed over to the courier for delivery, you will receive a tracking number for your package. You can see shipping times higher on this page.


Do you offer any discounts?

We do not offer any discounts due to the huge demand and production queue.

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©  Azeron LTD
1 Ventspils High Technology Park, Ventspils, LV-3602, Latvia
Reg. No. 41203067270 · info [at] azeron [dot] eu ·  +371 26060430



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