Frequently Asked Questions

Do you ship to my country?

We ship worldwide. Shipping price varies depending on your location and is indicated on the Checkout page. Following shipping methods are available:

FedEx International Economy® :European Union (estimated delivery time 3-5 working days), Rest of the World (estimated delivery time 4-8 working days). Price is calculated on the checkout page after you enter your country and postal code.

FedEx International Priority®: European Union (estimated delivery time 1-3 working days), Rest of the World (estimated delivery time 2-5 working days). Price is calculated on the checkout page after you enter your country and postal code.

Express shipping via Express Mail Service (EMS)*: European Union (estimated delivery time 2-8 working days) - 30€. United States of America (estimated delivery time 4-8 working days) - 30€. Australia (estimated delivery time 5-11 working days) - 35€. Rest of the World (estimated delivery time 4-15 working days) - 45€.

*Please be informed that EMS only ships to the following countries: United Arab Emirates, Argentina, Armenia, Australia, Austria, Azerbaijan, Belarus, Belgium, Brazil, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Finland, France, Georgia, Germany, Greece, Hong Kong, Hungary, India, Ireland, Israel, Italy, Japan, Kazakhstan, Kyrgyzstan, Macedonia, Malaysia, Malta, Mexico, Moldova, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Russia, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Tajikistan, Thailand, Turkey, Turkmenistan, Ukraine, United Kingdom, USA, Uzbekistan. If your country is not in the list above, please choose one of the Fedex shipping methods in the checkout page.

Because of legal restrictions we can't ship to Antilles, Cuba, Iran, Iraq, Crimea, Syria and North Korea. All orders originating from these countries will be cancelled without prior notice.


Azeron sent me an email. Is it legit?

Important! Please be aware of our contact information:

Our only website is azeron.eu.

Our official e-mails are info [at] azeron.eu and azeron.keypad [at] gmail.com.

Alternatively you can use contact form on our website: https://www.azeron.eu/support/contact/.

Our PayPal e-mail is azeron.business [at] gmail.com. Please double check this e-mail before sending out money to anyone.

We have only 4 team members, who can be contacted on Discord (https://discordapp.com/invite/9tw9pju ):

  • @Imants  (Azeron)    - Creator status on our Discord server.
  • @Aļģis  (Azeron)    - Administrator status on our Discord server.
  • @Inga  (Azeron)    - Team status on our Discord server.
  • @pojako (Azeron)    - Team status on our Discord server.
  • @LatvianCat - Community Manager status on our Discord server.

We also have a voluntary moderator on Discord, who is an Azeron Keypad user and a active community member. He can answer some of your questions regarding the Keypad, but please bear in mind that he might not have the latest information as he is not a part of our onsite team. But he is a very helpful community member and generally a nice person.

  • @Cardiac    - Moderator status on our Discord channel.

Anyone else who is contacting you regarding orders from azeron.eu  is not part of Azeron. Please do not trust these people.


Why are you always Sold Out?

Untill August 2019 we were a small team manufacturing Azeron Keypad at home. On August 2019 we opened a small assembly line in Ventspils, Latvia with limited capacity. Currently we can only fulfill a limited amount of orders per month. The store is opened once a month to accept a limited amount of orders on "made to order" basis, which means that we will manufacture your Azeron Keypad after receiving your order and payment in full. Please be advised that you might have to wait up to 180 days before your order can be manufactured and shipped. The opening time of the store can be found at: http://azeron.eu/store

We are currently working on increasing production capacity.


How much does it cost?

The price can be seen in our online store .


What payment methods do you accept?

Visa® and MasterCard®.


Which keypad is the most suitable for me?

The Classic  keypad was originally made for PC users, while the Compact  was made mainly for XIM (console) players. The only difference is the way the buttons are positioned on the towers. Due to the tower size difference, the Compact has two less buttons. But you can use both versions either on a PC or a console.


Does this keypad work on a console?

Since  the Azeron keypad counts as a keyboard, you will need  a XIM device to use Azeron Keypad on a console. More info:  https://xim.tech/


Does it work with all games?

On PC it works with all games that support a keyboard (you can set up the analog stick for WASD movement). In order to use full 360 movement of the analog stick, you will need https://www.x360ce.com/ software and it will only work if the game supports Xinput. The manual on how to set up 360 movement is here: 360 movement manual.


Will it fit my hand size?

You can see the maximum and minimum hand sizes here.


Does this keypad have a warranty or return policy?

If the device is faulty, we can fix it within 2 years of your purchase. You can return a product for up to 60 days from the date we shipped it to you. To get a full product price refund  (shipping excluded), the keypad must be returned in the same condition you received it. More information is available in our Refund Policy.


How durable is the keypad?

With normal use (no raging, throwing or hitting) it will work for years. Just don’t over-tighten the screws. to avoid damaging the threads. There is a small chance that a button switch could be faulty and cause ghost double clicks after a while. The analog stick is the same as in a PS4, so it should work well for a long time. It has worked for us and our friends for more than 3 years with minor wear and tear marks.


When will I receive my order?

The Keypads are handmade. It may take up to 2 months to fulfill your order. Once your order has been handed over to the courier for delivery, you will receive a tracking number for your package. You can see shipping times higher on this page.


Do you offer any discounts?

We do not offer any discounts due to the huge demand and production queue.


When can I buy it?

No date currently provided, please check on any communication channel of Azeron (Facebook, Instagram, Reddit, Twitter, YouTube, Discord server) or discord in the #announcements channel for any updates. It will be noted there as soon as a date is public.


Where/how can I buy when it's time?

On the Azeron web store https://www.azeron.eu/home/


How will I know when there is a new release?

We will let people know a bit in advance. Check back in any communication channel of Azeron (Facebook, Instagram, Reddit, Twitter, YouTube, Discord server) regularly, or subscribe to the mailing list on the azeron.eu website


What size should I order?

The medium option is most comfortable for 16cm - 19cm hands, while the large options is best for 19cm to 22cm hands. Smaller and bigger hands can use the keypad as well, but comfort may vary.
To pick the correct hand size option, please print the following image on A4 paper and compare your hand to it: Hand sizes.pdf
If your hand is specifically 19cm long, most customers prefer to choose medium option.


What is the difference between curved and flat palmrest?

Curved: more organic feeling, but your hand is locked into a single position due to the curved shape;
Flat: can change the angle of your hand, but it doesn't have that organic shape.
Note: You can order both palmrests so you can change them out yourself. Extra palmrest costs 30 Euro. You can add it to your cart, while purchasing the keypad.
A side by side comparison flat (foreground) vs curved (background):
Order wave one palmrest data:


Can I order parts to change length and/or palmrest later on?

At this point, we do not offer to order separate parts, but as soon as we implement it into our online shop, you will be able to do that! ( expected around December 2019)


What kind of board does it use?

Its a Teensy++ 2.0 board with a mini usb-b port.


Is there a guide on how to use 360 movement in fortnite?

Yes, check on this page please: Fortnite 360 movement guide on Azeron


Does it work for consoles?

This is a 2 part answer.
First answer: If you use something like a XIM adapter, then absolutely, both on xbox and ps4, and the Azeron has been extensively used and tested with the XIM, it even has a specialized firmware just for that.

Second answer: If you are playing a game that allows mouse and keyboard input natively, like fortnite, it should theoretically work, but we haven't done extensive tests on this specifically. One of our reliable users has plugged it in the Azeron in to the xbox directly and after mapping the keys that the xbox is expecting to the desired keys on the Azeron in the app, it worked browsing menus, and SHOULD work fine in fortnite. You'll still have to do all the setup and keybinds for the Azeron on the PC before you plug it back in to the Xbox/PS4. Since we don't have extensive tests on this, there is no guarantee or in depth guides for this. PS4 should theoretically react the same way, but again, we haven't tested this use case extensive enough to provide guarantees here. If you have used it like this, let us know and share your experience.


What kind of switches does it use?

It uses standard KW10 microswitches you find in mice at about 130-150 gram force activation, so the keys have a clicky feel like a mouse click, not like a keyboard.


What's the difference between classic and compact?

Classic has 2 more buttons and was intended mainly for PC, the compact is more suitable if you think you don't need as many keybinds at the same time such as console with XIM, but works totally fine on PC too.
ALSO: The classic has a larger bottom button which makes the space where your fingers are in larger than in the compact as can be seen here:
Order wave one classic vs compact distribution:

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©  Azeron LTD
1 Ventspils High Technology Park, Ventspils, LV-3602, Latvia
Reg. No. 41203067270 · info [at] azeron [dot] eu ·  +371 26060430



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