We understand that opening our shop and taking more orders in, while the previous orders haven't been fully produced yet, may cause some confusion, so here are some facts that we all need to remember:
Thank you all for the great support!
LatvianCAT & Team Azeron
Another week has passed quite quickly and we are back with the latest report and some news, so let’s get to it!
During the last week, we have sent out 85(!!!) Azeron Keypads to you, guys, which means that all priority queue orders (except for 1 keypad for lefties, which will be sent out this week) from last wave have been sent out! If you haven’t received your tracking number do not hesitate to contact me directly (your Community Manager LatvianCat on discord) or on any of our social media;
Some of you have already seen this, but Azeron has been nominated as one of the Rising Export Stars. Let's give these news a little round of applause and thanks to the The Red Jackets for making this happen!;
As there are still a lot of problems with many banks not letting payments through (until asked by you), because we are in Eastern Europe, we are already testing Stripe as a second payment method for customers in the countries we have most problems receiving payments from. Those of you that had unsuccessful payments with Paysera, will have an opportunity to finish your orders through Stripe. This should solve many headaches to both you and us. Stay tuned for that, because this is one of the main reasons of our shop still being closed since last order wave.
A few of the most asked questions still are: Is there a waiting list? How can I pre-order? When will you add stock? First of all - Huge thank you for your patience. As you can see by our reports, we’re working with a speed of light and adding something little every day to do it even better and faster. Second - Very, very soon we will open shop again and add some stock available for you to purchase. Stay tuned, follow our channels and you won’t miss the news you’re waiting for!
Thank you all for the great support! LatvianCAT & Team Azeron
Hi Community! Everything is happening so fast! If you are still wondering - Wave 2 is officially done! 78 Keypads have been sent out since the last blog post, priority queue orders from last wave are on their finish line and we’re coming close to start production on standard queue orders! Now we have even more work ahead and a lot of keypads to make from the last pre-order wave, but to assure you of the progress, here are some interesting improvements we’ve implemented by now:
And more to come! As there are still a lot of problems with many banks not letting payments through (until asked by you), because we are in Eastern Europe, we are still working to add Stripe as a second payment method for customers in the countries we have most problems receiving payments from. This should solve many headaches to both you and us. Stay tuned for that!
Many of you are asking every day on every social media channel we have - Is there a waiting list? How can I pre-order? When will you add stock? First of all - Huge thank you for your patience. As you can see by our reports, we’re working with a speed of light and adding something little every day to do it even better and faster. Second - We don’t want to promise any dates/times or amounts right now, because we still need process last pre-order wave. Stay tuned, follow our channels and you won’t miss the news you’re waiting for!
I, Katya (@LatvianCat on Discord), your community manager, am here - I’m still feeling my way around and getting familiar with everything, but soon I’ll take over most of the communication. ( With some of you I have already talked, hi! ) Our social media accounts should become more active as well, so please follow us on Facebook, Instagram, Reddit, Twitter and YouTube, and join our Discord server.Thank you all for the great support!
A few days ago we started taking pre-orders in the more classical sense of the word. It went well! But more on that later.
Some of you are still wondering about Wave 2. We're more than halfway done - we've shipped ~55 keypads, and the rest are being produced right now. We had a small dip in production due to circumstances that, for a small company like us, are hard to plan around (sick leave). But that will not affect our original Wave 2 promises. If all goes according to plan (fingers crossed), the last of Wave 2 should be shipped by 8 November at the latest.
Now back to the pre-orders - as you probably remember, we took two types of them: standard and priority. Priority will be produced first, and are guaranteed to be produced within 30 days, while the rest will be produced after, but no later than 180 days after the order was placed.
We planned to take a total 1200 orders (1000 standard, 200 priority). The priority orders went quickly! Thank you everyone for showing that you like our product so much, that you are willing to pay extra, just to get it sooner! That means a lot to us.
We've sold out once again. But some orders were canceled and some were duplicates made by people too eagerly trying to complete a failed payment. We plan to go through all the orders, and restock both types of pre-orders appropriately. Stay tuned for that!
Thus, the priority production and standard stock should become available again. We plan to to keep at least some pre-orders always available. This should ensure that most of you can get on the queue without staying up late, or rushing to make the order.
If you are one of the customers who placed too many orders, and want the duplicates to be canceled, please email us. Or, if your payment didn't go through, please contact your bank and have them white-list Paysera bank (Lithuania) and Azeron LTD (Latvia). Then try the payment again via the link sent to you by Paysera, or contact us via email, if you no longer have a link to pay through. Please note that we are receiving tons of emails right now and it will take more than a few days to get back to you.
Which leads us to some news! Since there are still a lot of problems with many banks not letting payments through (until asked by you), because we are in Eastern Europe, we plan to add Stripe as a second payment method for customers in the countries we have most problems receiving payments from. This should solve many headaches to both you and us.
As for some fun stuff, here are some interesting stats from the pre-order wave:
We're also expanding our team even more - new production people and a programmer are joining at the end of next week. In addition to that, we now have a community manager - Katya (@LatvianCat on Discord). She's still feeling her way around and getting familiar with everything, but she'll soon take over most of the communication. Our social media accounts should become more active as well, so please follow us on Facebook, Twitter and YouTube, and join our Discord server.
Thank you all for the great support!
PS: A treat for all of us who like charts:
We've finished all of Wave 1 orders! Apart from a single leftie model, all of the orders were shipped today (the leftie will be shipped on friday). You should start receiving your tracking numbers soon. Don't worry if you don't receive them immediately. We currently send them out by hand, so it might take some time, as we do it between answering your emails.
That means we are starting production on Wave 2 orders this week. The first four were shipped together with the final orders of Wave 1. We were cautious about over-promising, but our assembly employees are getting more efficient and have exceeded our expectations. In addition to that, new employees start training on Monday, thus we should be able to fulfill all of the Wave 2 orders sooner than initially planned. We'll ship them out at least every other day, so you just have to wait for a tracking number.
Does that mean we will take new orders soon? Why yes, it does! But before we talk about that, let's talk about what we have achieved in the two months so far.
In the beginning of August we moved from producing the keypads in Imants living room, into our current space, soon after we hired two more employees to help with assembly, and now we are a team of 10 (including the 4 founding members). As mentioned above, more employees start training on Monday, and we plan to hire more in the coming weeks. We have recently doubled the amount of 3D printers we have. And that is not the end of our growth.
Which brings us back to the next Wave. We've been talking about this internally for a while now, and the response from Wave 2 helped solidify our plans. A lot of you have suggested either larger waves, or taking pre-orders in the classical sense, since many of you can't get one, either due to time constrains, time zone differences and the huge demand.
So we have decided to open up a lot of pre-order spots. Not entirely unlimited, but most of you
should be able reserve a spot. A lot of people contact us about wanting to order
a keypad between waves, and are willing to pay extra for a faster service. These
aren't just a few people. It's a whole customer group. Thus, we will open two
The priority queue will be produced first, ahead of the standard queue. But if you got in to any queue at all, you are guaranteed to receive the keypad. No more waiting for a monthly-ish wave to have a chance at getting one.
Getting into the priority queue, to have your keypad be produced and shipped first, will cost 135 EUR extra. We wouldn't offer it there weren't so many people requesting it. The price is just for the priority production, to get the keypad sooner. Unlike Wave 1, there are no other benefits included.
As for the standard queue - we have decided to increase the price as well. We are continuously making small improvements to the keypad. As a recent example, we added metal threads, to users from over-tightening the screws, when adjusting the tower position. We're also buying higher quality filament and 3D printers, as that allows us to print faster, and the parts come out better looking. All of these small things don't make much of a business difference on their own, but they add up together. We also plan to hire more people that are not directly related to production. Like customer support, so you all would get better support than you are getting now (it would also save time for the rest of us), and at least another programmer, as the Azeron software has been left by the wayside and leaves a lot to be desired.
To sum up, the pricing will be as follows:
We plan to remain at such pricing for the foreseeable future. If these queues get full, we'll open them back up once production is up and we can fulfill the 30/180 day promises.
The pre-orders open:
The time of day remains the same as the previous days. But instead of a Sunday, it's going to be on a Wednesday.
PS: Since the store now supports signups, you can register and save addresses to speed up the checkout process.
Yesterday was an exciting day! We took in another 100 orders. Congrats to anyone who was fast/lucky enough to get an order in, as we sold out in 80 seconds. If we apply some math magic to it, it's pretty much twice as fast as last time! At the highest peek, there were more than 1100 users online in our store at the same time.
We're finishing last of Wave 1 orders during this week, so lets get to what at least a hundred of you want to know first - order numbers. As before, we will produce the keypads in the order you placed your orders in. We'll start production next week, and we'll ship them out at least weekly. The orders start at #10004 and end at #10116 (with some numbers missing in-between).
As before, please don't email us regarding your order unless you are sure something is wrong with it or need changes. We get a ton of emails, and it slows us down. If you got an order number and have paid - you will get your keypad.
If everything goes according to plan, we'll produce more than 35 keypads per week, and all of Wave 2 keypads will have shipped out by the second half of November.
We had reports from some US customers that their banks blocked their payments. If this happened to you too - contact your bank, and ask them to white-list Azeron and Paysera bank. Then, use the link Paysera sent you to finish the payment. If that fails, send us an email, and we'll help you any way we can.
Since we changed to a new store, things were more stable in general, while there still were some problems. There was a load balancer misconfiguration, that made a minority of users unable to connect temporarily. But we resolved it a few minutes before starting the wave.
Since the new store went live 10 minutes before 16:00 UTC, and we hadn't added the stock yet, many people were confused, that they keypads were already sold out. But in reality, the Wave 2 stock hadn't been set yet. We set it at exactly 16:00 UTC. We understand that it was a confusing user experience. The store is not yet at the quality we want it to be. We are working to improve it, and we're getting more manpower to do it.
Some stats from this wave:
As for the next wave - we haven't decided yet. Look out for announcements. We are considering changes to the process, but don't have anything to announce right now. Please be understanding and don't send emails asking when will the next wave be. We are a small company, and it takes a lot of time to process the emails we are receiving already, and we want to reply everyone. We'll announce the next wave when we are ready.
Thank you all for your passion and support, it is very energizing.
All the best
PS: Some pie graphs:
Another week has quickly gone by. It has been a productive one! We sent out 55 keypads, and 15 more are waiting to be shipped early next week. We plan to finish the remaining 35 of this first wave by the end of next week.
I'd also like to remind you, that we'll take about 100 orders in Wave 2. More details in the announcement.
As for payments tomorrow: we'll only accept Visa and MasterCard. No PayPal this time (they are not seller friendly, we don't want to risk working with them, as it can be damaging).
Good look to everyone on Sunday!
PS: Make sure you have you ZIP code ready for tomorrow. It will speed things up.
A little update about Week 5. Over the course of the week we shipped about 36 orders (shipped both on Tuesday and Friday).
Since the ones on Tuesday were for EU customers (due to VAT status changes), we can't tell the order number we are up to, as it wouldn't tell much anymore.
But we plan to send out last of the Wave 1 orders on the week after 13th October. We're taking new orders before the last ones of Wave 1 are sent out to plan for production of Wave 2 and to start producing new keypads them as soon as Wave 1 is done.
We're also deep into preparations for to take the orders. Hopefully we will avoid some of the technical glitches we had last wave.
We got some news you have been waiting for! We're announcing Wave 2 of taking your order for the Azeron keypad. The next order wave will be taken on:
Sunday, 13 October 2019 16:00 UTC
We plan to take around 100 orders this time (last time we planned 60, but got around 200). The support you showed us helped us expand our production so much, that we are able to fulfill all of the orders from the first wave sooner than the 60 days we initially planned. Thank you everyone for the support! We are still in the process of fulfilling all of the order from the first wave, but most of them will be done in the week following the 13th.
While 100 orders might seem a comparatively low number, know that we plan to take orders more often now. The second wave is approximetly 45 days since the first one, and the third should be even sooner. We are looking into options to make the waves even smoother, but we'll announce it when we finalize the details.
As for the pricing, it's back at 120 EUR. But, since we grew enough to be registered as VAT payer, EU customers will have to pay Value Added Tax (VAT). To sum up, we plan the pricing to be as follows:
Shipping will see some changes as well, but we're still working on the details.
In the coming weeks we plan to hire even more people. This will help us push out even more keypads per week. Our current goal is to produce as many keypads per day as we used to produced per week, but we have some work to get there. That means there will be better chances for everyone to get an Azeron keypad.
And once again, thank you very much for all of your enthusiasm, passion and support. We couldn't have gotten this far without you all.
PS: The countdown is in the store page.
It's almost a month since the start of the wave! Time flies fast, especially when you're busy.
This week we shipped 23 keypads, and 15 more are waiting for QA. They'll be shipped some time next week. Do to us changing our status to VAT payer, we had to prioritize EU orders this week. We'll be done with EU orders by the middle of next seek. Thus, the rest of the world won't get delay too much. And since the order numbers are all over the place, and we won't mention them this week, since they won't give any helpful information.
As always, please don't message us about the status of your order unless you know something is wrong with it or you requires some changes to be made. Your order is not forgotten, we are working on it, and it will eventually be shipped. The more time we spend answering your emails, the less time we have for tasks, that help produce more keypads.
As for other news, we're waiting for more sets of tools to arrive, so we can start training even more people. We are growing.
PS: No picture this week :(
Please note that this is not an exact number, as we don't produce in exact order. But it is close enough. It's possible that some of you with a little lower number will be shipped only next week, or some with a little bit higher number were shipped this week.
To reiterate what we said last week - please don't message us about the status of your order unless you know something is wrong with it or you require some changes to be made. Your order is not forgotten, we are working on it, and it will eventually be shipped.
So either - be patient, or - hey, congrats!
PS: We're gonna need a bigger table.
We’ve experienced some issues in production this week, so instead of shipping on Friday, as usual, we will ship on Monday.
We tried to outsource the painting of palmrests. When they came in today, they didn’t meet our quality requirements. Thus, we will need to repaint them ourselves, and that means we need to delay shipping till Monday.
We’re sorry for the delay, but we think waiting an extra few days for a better-quality product is worth it. We do not want to deliver items that do not meet our quality standards.
On the bright side, we’ll ship out more controllers, as the ones build on Friday will be included as well. Some of you will receive them earlier than expected.
Just a quick status update. Two new employees started this week, and they are learning quickly. The other three are becoming faster at assembly as well. Exciting times.
Today we shipped about 25 more keypads from the first wave, and we'll keep increasing production, so we can ship more per week.
This is not a precise number, as we don't produce them in exact order, but close to exact order (depending on materials), but we shipped up to about order number 43 or so. If the last digits after the dash in your order number were less than that, more likely than not, yours was shipped this week. You should have a tracking number in your email. If not, wait for next weeks update, it will likely be shipped out then.
We have a small favour to ask, though. We understand that everyone, that got an order in, is very excited and can't wait for it arrive. We would be too! But since we are a small team, we would like for you to be patient and wait for Friday status updates.
It is invigorating to receive many messages a day about when your order will be shipped from the community, as it shows that there are a lot of people who care. But every email and message about your Azeron queue takes time to answer, and we think that it would benefit us all if we could spend that time on production, software updates and growth.
In short - unless you wish to change something about your order, or you feel there is something wrong with it - please do not contact us for an update about your order.
We promise to update you every Friday on how much we have shipped, and how we are doing regarding the orders of the first wave. We won't keep you in the dark, and we'll still be as active as we are on Discord.
PS: Most of this weeks keypads:
We are blown away by the support you have shown us. We sold out in less than 4 minutes. We took in a bit more orders than expected, as some were placed while were closing the store. But do not worry, we can handle it and it will help increase the available orders for the next wave.
Congratulations to everyone who was fortunate enough to place their pre-order for the Azeron Keypad! The last two digits in your order number indicate your order in the queue (starting at 19).
If you got an order confirmation, but did not manage to pay in time - you will still get the keypad. Please contact us and we'll sort out how to finish the payment at [email protected]
Next wave of orders will be around the end of October or the beginning of November. Keypads will be for the regular price of 120 EUR + shipping.
If you have ordered the keypad, and would like to change the color, size, palmrest type or the shipping address, let us know by emailing [email protected] Please include your order number.
To everyone who experienced some technical issues during checkout - we are sorry. We will have a new website with better shopping experience for the next wave. It will also allow to limit the number of orders automatically. This wave, we had enter and delete the stock by hand, thus we took in more orders, than the 60 we planned initially.